Dine-A-Chook New Zealand Products Warranty Overview
This section outlines the Manufacturer’s Warranty provided by Dine-A-Chook New Zealand for various chicken feeder and drinker components. This limited warranty covers manufacturing defects. If a defect is identified, we will replace the product at no charge and cover all associated shipping costs. Please note that exclusions and specific conditions apply (detailed below).
Product: Dine-A-Chook Vertical Tube Feeders
Warranty Period: 3 years
Product: Dine-A-Chook Vertical Tube Drinkers (excluding cups or nipples)
Warranty Period: 3 years
Product: Lubing Cups & Lubing Nipples
Warranty Period: 12 months
Product: Dine-A-Chook Waterer Outlet Frames
Warranty Period: 3 years
Product: Mains Pressure Header Tank
Warranty Period: 12 months for the tank, 3 years for components
Product: Black Drum Drinkers (excluding outlet frame, cups, or nipples)
Warranty Period: 12 months
Warranty Terms and Conditions
Exclusions
- Rodent damage is not covered.
- Breakage of rear mounting hooks is covered only under specific conditions.
- UV damage is generally covered, with certain exceptions.
- Damage from Acts of God is not covered.
- Damage caused by livestock, machinery, or human actions or inactions is not covered.
- Normal wear and tear is not covered; misuse or negligence will void the warranty.
- Damage incurred during installation is not covered.
Making a Claim
To activate any product warranty, the customer must:
- Submit claims within 2 weeks of noticing the defect or damage.
- Contact Dine-A-Chook New Zealand in writing with details of the issue. Contact information.
- Provide photographic evidence and the original purchase receipt.
- Work with Dine-A-Chook to address and resolve the issue.
- Adhere to the outlined returns procedure if a product return is requested.
Satisfaction Guarantee
At Dine-A-Chook New Zealand, we strive for customer satisfaction. We offer a satisfaction guarantee:
- Returns are accepted within 3 days of receipt.
- Customers are responsible for return shipping costs, unless the item is defective.
Returns and Refunds
Returns are permitted under the following circumstances:
- Incorrect item shipped.
- Item arrived damaged.
- Legitimate returns protected under applicable consumer laws.
- Change of mind within 3 days of receipt, notified to Dine-A-Chook New Zealand.
- Errors on our part.
Read our full Return & Cancellation Policy for more details.
Outside of Warranty Period
Dine-A-Chook New Zealand stands behind the quality of its chicken feeders and drinkers. If a unit fails outside the warranty period but has been maintained and used correctly, we will consider your claim.
If a claim is approved, the customer will be responsible for all shipping costs.
Contact Information
If you need more information, please see our contact information here.